POWER CARE LINK PRIVACY POLICY
Privacy and Your Personal Information
Your privacy matters to us. We strive to be transparent about how we collect, store, and use your data. Power Care Link is dedicated to safeguarding your personal information and adheres to the Privacy Act 1988 (Cth) and Australian Privacy Principles. If you have questions about our policy, your information, or ways we can improve, please contact us at info@powercarelink.org.
This policy explains how we handle personal information, ensuring it's clear and accessible. We periodically review and update it, making it publicly available on our websites.
What is Personal Information?
“Personal information” includes details like your name, contact information, date of birth, financial details, and more.
The kinds of personal information collected by Power Care Link may (but does not always) include:
the names, contact information (eg mailing address, phone number and email address), date of birth, and financial information (eg bank account or credit card details) of our donors
details of donors’ donation history, emails, letters and other interactions with Power Care Link
A donor’s employer details in regards to giving
the names and contact information of potential staff or volunteers
the names and email addresses of persons who subscribe to our emails.
We may also collect and hold sensitive information of our staff, Board members and volunteers or prospective staff and volunteers, including completed police checks and medical and dental information.
How We Collect Personal Information
We gather your information directly through phone calls, our website, emails, forms, or donation slips. We might source information from public records or surveys you've agreed to participate in. If necessary, you can remain anonymous or use a pseudonym when interacting with us.
Cookies and Online Data
We use cookies to understand website usage and assess the success of our online campaigns. Cookies don’t reveal personal details like names or contact information. You can disable cookies, but it may limit your website experience.
Storing and Securing Your Information
We prioritise protecting your personal data from misuse or unauthorised access. Your information is stored securely through physical and electronic means, with restricted access to authorised personnel only. When your information is no longer needed, we ensure it is either destroyed or de-identified, in line with legal requirements.
Using Your Personal Information
Your information helps us process donations, communicate updates, and respond to your inquiries. We may also use it for direct marketing, ensuring you can easily opt out of communications if desired.
Sharing Information
We do not sell your information. However, we may share it with trusted service providers to support our activities, such as mailing or marketing partners. These organisations are also bound by Australian privacy laws.
Updating and Accessing Your Information
We aim to keep your information accurate and up to date. You can contact us to correct or access the information we hold. We may require identity verification before making updates or granting access.
Feedback and Complaints
If you have concerns about our privacy practices or believe we’ve breached privacy laws, please contact us in writing at info@powercarelink.org. We aim to respond within 30 days. Unsatisfied with our response? You can escalate your complaint to the Office of the Australian Information Commissioner at www.oaic.gov.au.
Contact Us
For privacy-related queries, corrections, or complaints, reach us at:
Mail: Power Care Link, 1 Toohey Rd, Wetherill Park, NSW 2164
Email: info@powercarelink.org
Phone: 02 9721 1007 (9am–5pm, Tuesday to Friday)